Plus Gold Refining Ltd

Once we receive your request, we’ll send you a pre-paid, fully insured envelope within a few days. Each envelope is insured for up to £2,500, so if the value of your scrap exceeds this amount, you can request additional envelopes to ensure complete coverage.

Tip: Use our Scrap Calculator for an instant estimate of your items’ value.

2. Package Your Items Securely
Place your scrap metals in the provided envelope. For added security, use an additional container or protective wrap.

Items too big? We recommend placing the items in a box and attach the envelope to the outside securely.

3. Include Your Details
To ensure a smooth process, please include a note with your package containing the following information:

• Full Name
• Phone Number
• Address
• Preferred Payment Method
  • Cash
  • Bank Transfer (Include your account number and sort code)
  • Cheque
• Additional Notes

Additional notes are for further details, such as what you are sending us by specifying their respective weights and carats. This ensures we have received all of your package, and if there are major differences in carats, we can call and sort out any disputes.

Please also fill out the “Sender’s name and address” box in the lower corner of the envelope.

5. Send Your Package
Drop the pre-paid envelope at your nearest post office. You don’t need to worry about additional postage or insurance—it’s all taken care of!

6. Receive Your Payment
Once we receive and assess your items, we’ll process your payment via your preferred method, ensuring quick and hassle-free service.

Additional Fees:
If we need to send you cash payments or return non-precious metals, a £10 postage fee will be applied to each envelope we send. Each envelope is insured up to £2,500, so if the cash value exceeds this limit, we may need to send multiple envelopes to ensure full insurance coverage.

Secure, Private Valuation
When you arrive (see our Contact Us page for where we are located), you’ll be welcomed into one of our private booths for a secure and comfortable consultation. Our team will assess your precious metals and provide a valuation.

Accepting Our Offer
If you’re happy with our offer, you can choose your preferred payment method:

• Bank Transfer
• Cheque
• Cash (subject to limits)

Note: Large cash transactions are limited due to security and banking regulations. Bank transfers or cheques are encouraged.

Preparing Your Scrap Metals Before Visiting
To speed up the process, we recommend:

• Sorting metals by carat.
• Removing stones or non-precious materials beforehand. (We don’t pay for these and can’t guarantee their condition if removed in-store.)
• Remove packaging (e.g. coin cases)

If your items contain excessive non-precious materials, we may offer to melt them into a bar for accurate valuation. This process typically takes a couple of hours.

Need Help?
If you’re unsure about preparing your items, our friendly staff can guide you during your visit. You can also contact us beforehand for advice. Visit our Contact Us page for assistance.