Frequently Asked Questions
We’ve compiled a list of questions that are commonly asked, and we hope this page can quickly provide the answers you’re looking for. If you have additional questions or need further assistance, please don’t hesitate to visit our Contact Us page. We’ll be happy to help and will respond as soon as possible.
Pricing and Valuation
How often does your price change?
We update the scrap prices on our website every weekday at 9 AM. However, if there are significant fluctuations in the market during the day, we may adjust the prices accordingly to reflect these updates.
How much are my precious metals worth?
If you know the carat or percentage content of your metal, use our Scrap Calculator to get an instant estimate of its value. Or come in store and we can give you a quote.
How do I send my precious metals via post?
Request a pre-paid envelope through our website. Once received, securely package your items and include your details. Drop the envelope at the post office for insured delivery to us.
For more details on the process. Visit our Seller’s Guide.
Do you pay cash?
Yes, we do pay cash for any precious metals over the counter or by post. However, due to bank guidelines, we aim to minimise large cash transactions when possible. For this reason, we encourage payments by bank transfer or cheque as preferred options. Please note that there is also a limit to the amount of cash we can provide to an individual.
Visiting Us
Where do I park?
We offer free on-site parking for our customers, making it convenient for you to visit our store. Look to our Contact Us page for better details on where we are.
What times are you open?
Monday
9:00 am – 2:45 pm
Tuesday
9:00 am – 2:45 pm
Wednesday
9:00 am – 2:45 pm
Thursday
9:00 am – 2:45 pm
Friday
9:00 am – 2:45 pm
Saturday
Closed
Sunday
Closed
Any changes to our opening times or holiday closures will be clearly displayed on a banner on our website’s homepage.
Do you do appointments?
No, we don’t take appointments. Simply walk in, press the buzzer, and a member of our team will assist you shortly.
Accepted Items
Do you accept sweep or lemel?
Yes, we accept sweep and lemels. You can send them to us via post or bring them in person. We’ll melt them into a bar, allowing us to provide you with an accurate valuation.
Do you accept rolled gold?
Yes, we do accept rolled gold, back-and-front lockets and metal core items.
We will always melt and assay and because of this there is a minimum combined weight of approximately 100 grams. We DO NOT accept flash gold plated jewellery items.
Acceptance of your items is at the discretion of our staff.
Do you accept watches?
Yes, we do. However, we only purchase the precious metals from the watch. This means that all non-precious metal components, such as the inner workings and other materials, must be removed during the process. Please note that we cannot guarantee the condition of the watch after this removal process.
Do you accept stones?
No, we do not accept any stones—we only purchase precious metals. To ensure a quicker exchange, we kindly ask that all stones be removed prior to your visit.
If you’re unsure about selling or how to remove the stones, don’t worry. Our staff can assist with removing a small number of stones during your visit. However, please note that we cannot guarantee the condition of the jewellery or stones after this process.
Large amount of stones? We can melt all your metals into a bar, giving us an accurate valuation of you precious metals.
Fees
Are there any additional service fees?
No, there are not any additional service fees, the only fees we have are for assay, melt or postage.