TERMS AND CONDITIONS
Terms and Conditions
These Terms and Conditions govern your use of Plus Gold Refining Ltd’s services and website. By engaging with our services or making purchases, you agree to comply with these terms. These terms do not affect your statutory rights.
1. Security and Registration
To engage in transactions with Plus Gold Refining Ltd, you must:
- Be a resident of the UK or Channel Islands.
- Be 18 years or older.
- Complete the Plus Gold Refining Ltd registration process in full before making any purchases.
During registration, you must provide accurate and up-to-date information. We reserve the right to verify the provided information through fraud prevention or credit reference agencies. This verification will not impact your credit rating.
2. Selling Precious Metals to Us
When selling precious metals to Plus Gold Refining Ltd:
- The seller must own the goods or have explicit permission from the owner.
- All sellers must provide valid photo identification.
- Individuals suspected to be under 18 years of age are required to present proof of age.
- All items are purchased based on the agreed or represented carat/purity. We reserves the right to verify the content and purity of all items after purchase. If testing shows an item materially differs from the agreed specification, the sale may be rescinded or adjusted, with the seller receiving a refund or revised payment reflecting the actual content.
Upon acceptance of a quoted price and receipt, the seller agrees to the terms outlined above.
3. Payment and Pricing
- For postal scrap sales, the price is determined on the day the metal is received and processed at our office.
- For sweeps and larger quantities, the price will be determined upon completion of processing.
- Prices for purchases will be clearly stated before finalisation of an order.
If there is an error in the pricing, we will notify you with the corrected amount, and you may choose to proceed or cancel the transaction.
We reserve the right to adjust pricing on our website (www.plusgold.com) without prior notice, in line with market fluctuations.
4. Delivery
- All postage packages sent via our service are insured for up to £2,500. If you require full insurance coverage above this amount, please request additional pre-paid envelopes as needed.
- In the event of a claim under the insurance policy, the claim will be processed through the appropriate authorities. Please note, if the claim is still under review, we will not issue any payments until the claim is confirmed as valid.
- All deliveries require a signature and cannot be made to P.O. Boxes.
- Deliveries will only be made to the address provided during the order process.
5. Cancellation and Refunds
Selling to Us
- By selling your scrap metals to us, you confirm that you are the lawful owner of the items and that you intend to sell them. Once we have received and inspected your items, and there are no major discrepancies in weight, condition, or description, we will process payment and complete the transaction.
- Please note that once processing has started, refunds or returns are generally not possible. In exceptional circumstances, we may consider a resolution on a case-by-case basis at our sole discretion.
Purchasing form Us
- All items sold by us are carefully inspected and described to the best of our ability before sale. Customers are encouraged to examine items or request additional information prior to purchase to ensure they are satisfied with the item’s condition.
- Once a transaction is complete, it is understood that the customer has accepted the item as described and seen at the point of sale. We do not accept returns or offer refunds for damage, wear, or other issues that occur after purchase.
- This policy does not affect your statutory rights relating to misdescribed or faulty goods.
6. Liability
- Plus Gold Refining Ltd is not responsible for any technical issues, disabling features, or viruses encountered on the website.
- Users publishing content on our website are responsible for any resulting claims or liabilities.
- Verbal orders for precious metals in any form will only be confirmed once full payment has been received.
7. Refining and Processing
- Scrap metal prices are subject to market fluctuations and are quoted based on melt and assay results.
- A fee of £9.60 per melt or £25 per full assay (plus VAT) will apply.
- Plus Gold Refining Ltd is not responsible for the condition of stones or jewellery during or after the removal of non-precious metals. See terms and conditions, 8. Removal of stones for further details.
Jobs with more than 10 items will automatically be melted into a bar and assayed for accuracy. By submitting items, customers agree to this process.
8. Removal of Stones
We exclusively purchase precious metals; therefore, non-precious items, including stones, are not included in the weight calculation. Customers are strongly encouraged to remove any stones from their jewellery before sending items by post or visiting us in-store.
Please note that we do not offer services for the removal and preservation of stones to be returned to the customer. If you wish to keep any stones, they must be removed prior to sending your items or visiting us.
For any stones left in the jewellery:
- We are not responsible for the condition of the stones after removal.
- If a significant number of stones are present, the jewellery may be melted into a bar to ensure an accurate evaluation.
9. Customer Complaints
We have a structured complaints process in place. If you are dissatisfied with our services or results, please contact us to speak with a manager. We aim to resolve issues amicably and professionally.
10. Website Content
Photographs on our website are enhanced for clarity and aesthetic purposes. Customers are encouraged to visit our showroom to personally inspect items before purchase.